Building A Business That Can Thrive In Crisis

Leading any organization in unpredictable times requires inspirational purpose with a focus on values and with courageous communication.

In unpredictable times values drive successful organizations, not systems and structures.

You need a business strategy that attracts the best people and keeps them focused on what is important.

And constant measurement of quality and performance from the customer perspective instead of financial metrics will keep you focused.

Grand Circle Travel today is a profitable global corporation with 2500 employees worldwide who take over 100,000 travelers on trips overseas annually. The company has grown nearly 15% a year for 25 years using these principles.

This is their story; Grand Circle Travel